There are no refunds, returns, or exchanges for products or services except in cases of duplicate payments, overpayments, or exam application withdrawals. There is a $40 processing fee for all refunds.
Withdrawals of the exam application must be requested in writing (email accepted: firstname.lastname@example.org) by the candidate for consideration of a partial refund. If the refund is granted, a candidate cannot apply for the exam for one full year from the date of the refund request.
Any refund granted will be refunded by the same payment method and to the same party as the original transaction.